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Arrival time

  • You must come 10 minutes prior to your appointment.
  • You must arrive on time for your treatment as the services we provide cannot be cut short.
  • We are an appointment only clinic.
  • If you are late for your treatment by more than 10 min you will need to reschedule & a cancellation fee will apply.
  • Colour Refresh and Complimentary Touch-up
  • Colour Refresh treatment prices are for existing clients only. The colour refresh does not include a complimentary touch-up.
  • Your complimentary touch-up may not be scheduled for any sooner than 4 weeks since your initial treatment and is valid for up to 12 weeks only.
  • Your first touch-up treatment is complimentary, so may not be exchanged for a reduced price if you are unable to attend. Clients who do not attend their scheduled complimentary touch-up at 4-12 weeks, or who cancel within 48 hours, forfeit their Complimentary touch-up visit.

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