Deposits are non-refundable or transferable to any other services. We require 24 hours’ notice for any rescheduling or deposits may be forfeited.
You will receive a text message reminder 3 days prior to your appointment. You must confirm your appointment by replying to this text/email. If you do not reply ‘YES’ or confirm your appointment with IDesire Brows, your appointment will be subject to cancellation.
Prices, products and availability are subject to change without notice.
No Shows that occur more than twice consecutively will result in a booking ban. Our team will be unable to book future appointments at IDesire Brows.
All bookings during Peak Season (December) require a 50% deposit.
If you require your treatment at a later date, you will need to provide a minimum of 24 Hours’ Notice from your original booking date and we will require an email sent to info@idesirebrows.com.au or call 0414765306 to reschedule.
Arrival time
You must come 10 minutes prior to your appointment.
You must arrive on time for your treatment as the services we provide cannot be cut short.
We are an appointment only clinic.
If you are late for your treatment by more than 10 min you will need to reschedule & a cancellation fee will apply.
Colour Refresh and Complimentary Touch-up
Colour Refresh treatment prices are for existing clients only. The colour refresh does not include a complimentary touch-up.
Your complimentary touch-up may not be scheduled for any sooner than 4 weeks since your initial treatment and is valid for up to 12 weeks only.
Your first touch-up treatment is complimentary, so may not be exchanged for a reduced price if you are unable to attend. Clients who do not attend their scheduled complimentary touch-up at 4-12 weeks, or who cancel within 48 hours, forfeit their Complimentary touch-up visit.
Deposit and Refund Policy
All Cancellations attract a $50 Cancellation Fee
A booking deposit of 50% Deposit is required at the time of booking a Service.
If you attend the consultation and it is not suitable to go ahead with the Service, the Deposit is fully refundable or exchangeable.
Cancellations made less than 48 hours before your appointment for the Services Late Cancellation no shows, or a request for reschedule will result in the forfeit of your Deposit to IDesire Brows
More than one (1) late cancellation will incur the full upfront payment to secure any future bookings.
A Deposit is not required to book in your complimentary touch-up; however, late cancellation will forfeit your complimentary treatment and the current adjustment fee will be payable.
IDesire Brows will only provide you with a refund of the Purchase Services Fee in the event they are unable to provide the Services or if the manager of IDesire Brows makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the Refund).
In the event a client has a change of mind in relation to cosmetic tattooing and/or would like it removed, IDesire Brows will not be liable for any costs or refund of the Purchase.
